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Frequently asked questions
What is the process of purchase online?
To make a purchase in our Online Shop you should select the products that interest you and add them to your shopping cart using the button "Add to basket". When we put the cursor over the shopping cart will show the products that we have selected so far and the amount of the same, and may complete the purchase by clicking the button "process order" or continue shopping. Once you have selected all the products that you are looking for, hit the button "process order" and this starts the process of purchasing products that you´ve selected so far in the cart.
How do I pay?
You can make the payment by 3 different ways:
Bank Card, if you want to pay with a credit card,have on hand the following data: card number, cardholder name, expiration date and CVV (security code that appears on the back of the card)
Paypal, if you already have an account withPaypal, when you finish your order, you will be redirected to your page to complete the payment.
Bank transfer, if you prefer to pay by this method you need to keep in mind that your order will be dealt with at the time that we are notified thatthe bank made the payment of the amount.
What countries we ship orders to?
We ship orders throughout the national territory, as well as to all countries in the European Union and the United Kingdom. You can view prices and conditions in the "Shipping Rates and Conditions" section. However, if you reside in a country not listed in that table, please contact us at info@yourspanishshop.es and we will inform you.
When will I receive my order?
The orders will be shipped from our warehouse within 24/48 hours from the confirmation of the payment. For deliveries in the Peninsula and the Balearic Islands, the deadline is of 48 hours and for the countries of the European Union can be from 2 to 10 business days, depending on the country of destination. In the section "Rates and Conditions of Delivery´ the prices are indicated by country as well as the delivery times.
For reasons beyond our control, orders could be delayed for reasons of force majeure such as inclement weather, strikes, technical problems in transit, etc.
I want to change my order... What do I do?
You should bear in mind that in our effort to provide you with a quick service, once the order and payment are confirmed, we will proceed with the preparation of the shipment immediately. Once the order leaves our warehouses, it is impossible to modify or cancel it. If you want to make any modifications to the order, please contact us by sending an email to info@yourspanishshop.es, and if the order has not yet left the warehouse, we will do our best to make the change.
How do I know the status of my order?
Once you place the order, we will inform you in the following way:
* When you complete the purchase process, you will receive an email informing you that the order has been received and the assigned order number.
* When we receive the payment notification, whether by bank card, PayPal, or bank transfer, you will receive a "payment confirmation" notification, and then we will proceed to prepare the goods.
* Once the goods are prepared in our warehouses and the carrier has been contacted, we will send you a communication with the order details, tracking number, and estimated delivery time. You can visit the transport agency's website and, with the tracking number provided, you will be able to check the status of the shipment at any time.
How is the delivery of my order made?
The transport agency will deliver your order to the shipping address you provided during the purchase process. Once the order leaves our facilities, this address cannot be changed.
The carrier will deliver the order during business hours. If they are unable to find your address or encounter any issues, they will contact you by calling the phone number you provided when completing the order.
If someone else collects the order on your behalf, they will need to sign the delivery note and provide their personal information, such as ID number, name, and surname.
If no one is at your address at the time of delivery, the carrier will leave a notification with a contact phone number, where you will need to call to arrange a new delivery on the agreed day and time. If the carrier cannot find anyone at your address during the second delivery attempt, you will have to go personally to the nearest transport agency office to collect your order.
I have not received my order properly... What do I do?
If, upon receiving your order, you notice that the packaging is damaged, inform the carrier and do not accept the delivery. Then, contact us, and we will quickly find a solution.
If, when you open the package, you find that the products we sent are not what you ordered, or if there are missing items, contact us within a maximum of 7 calendar days by sending an email to info@yourspanishshop.es, and we will provide a prompt solution.
If, upon opening the package, you find that the products are not in good condition, you have a maximum of 7 calendar days from receipt to inform us, and you should provide the following:
- Your order number
- A list of damaged products and a brief explanation
- Photographs of the damaged products
Remember that we will not accept complaints that do not meet the specified requirements. Once you communicate your issue, we will give you instructions on how to proceed with the return.
What if I am looking for a product that I do not see on the page?
If you're looking for a product that you can't find on our website, don't hesitate to contact us at info@yourspanishshop.es, and we will do everything possible to locate it and get it to you.
I have not yet found the answer to my question
Contact us at info@yourspanishshop.es, we will be happy to assist you.