Returns and Refunds

Right of Withdrawal

The client has the right to withdraw within a period of 15 calendar days without the need for justification.

To exercise your right of withdrawal, you must notify us in writing of your name, your full address and, if available, your telephone number, and your email address, your decision to withdraw from the contract through an unequivocal statement. To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Withdrawal form model

You should only complete and send this form if you wish to withdraw from the contract:

Send to

I hereby notify you that I withdraw from my contract of sale of the following property:

• Order number:

• Order received on:

• Name of the consumer and user:

• Address of the consumer and user:

• Signature of the consumer and user (only if this form is submitted on paper):

• Date:

Consequences of withdrawal:

You must send the products to our warehouses in Valladolid (Spain) no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

The expenses originated, including postage, of the return of the products will be borne by the buyer.

The product must be in perfect condition, in its original packaging and with the accessories or gifts included in its case.

After verification by us of the state of the product, the amount will be refunded according to the same method of payment used by the client.

The following products cannot be returned except in the case of defective products:

-Products that cannot be returned due to hygiene or health protection reasons if they have been unsealed after delivery, or that were, after delivery, inseparably mixed with other products.

-Products that can deteriorate or expire quickly (for example, food or perishable products or those subject to a short expiration date)

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