The packaging is totally corrupted.
In this case you must tell the carrier that you donot accept it.
When the delivery is made, the customer must visually check, and always in the presence of the carrier, the status of the package. If you notice that the packaging is damaged or deteriorated and do not want to accept your order, please indicate on the delivery note the reasons why it is rejected. Below, please contact us and we will look for a quickly solution
If any of the products is damaged.
If on the contrary, the packaging is in perfect condition and the packet is accepted, but then, once it is opened and the products reviewed, the Client detects any incident in any of the articles, such as breakage, blow or any damage caused in the shipment, they must notify us in the shortest time possible and always within a maximum period of 7 calendar days from the delivery, to the e-mail address:firstname.lastname@example.org your order number, relation of the damaged product, a brief explanation and a photograph of it to proceed to its refitting or return of the amount of the order.
If all the products are damaged
You must contact us within a maximum period of 7 calendar days from the receipt of the package, quoting your order number, relation of all damaged goods, a brief explanation and a photograph of the order. Once we have all the information, we will indicate you how you should make the return.
In the acceptance by our part of the incident, you have a maximum of 7 calendar days to make the shipment of the goods to our warehouse. Once checks have been made relevant, Your Spanish Shop, S. L. will proceed to the refitting of the order in its entirety, at no cost, has it is being in the charge of Your Spanish Shop, S. L. the costs of receiving and shipping, as the cause is unrelated to the customer. In the event that there is no stock of any of the articles, there shall be a refund of the amount for the value of the order and by the payment system used by the client when the purchase was made.
We will not accept incidents that do not comply with the above requirements.
European Union online dispute resolution platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES