What is the process of purchase online?
To make a purchase in our Online Shop you should select the products that interest you and add them to your shopping cart using the button "Add to basket". When we put the cursor over the shopping cart will show the products that we have selected so far and the amount of the same, and may complete the purchase by clicking the button "process order" or continue shopping. Once you have selected all the products that you are looking for, hit the button "process order" and this starts the process of purchasing products that you've selected so far in the cart.
How do I pay?
You can make the payment by 3 different ways:
Bank Card, if you want to pay with a credit card,have on hand the following data: card number, cardholder name, expiration date and CVV (security code that appears on the back of the card)
Paypal, if you already have an account withPaypal, when you finish your order, you will be redirected to your page to complete the payment.
Bank transfer, if you prefer to pay by this method you need to keep in mind that your order will be dealt with at the time that we are notified thatthe bank made the payment of the amount.
What countries we ship orders to?
We ship orders throughout the national territory, as well as for all the countries of the European Union, you can view prices and conditions in the "Rates and Shipping Conditions" section, however, if you live in another country that is not referred to in this table, please contact us at: firstname.lastname@example.org we will inform you.
When will I receive my order?
The orders will be shipped from our warehouse within 24/48 hours from the confirmation of the payment. For deliveries in the Peninsula and the Balearic Islands, the deadline is of 48 hours and for the countries of the European Union can be from 2 to 10 business days, depending on the country of destination. In the section "Rates and Conditions of Delivery' the prices are indicated by country as well as the delivery times.
For reasons beyond our control, orders could be delayed for reasons of force majeure such as inclement weather, strikes, technical problems in transit, etc.
I want to change my order... What do I do?
You must keep in mind that in our zeal to give you a quick service, once your order and your payment are confirmed, we will proceed to the preparation of the shipment immediately. Once the order leaves our warehouse it is impossible to alter it or cancel it. If you want to do some modification of the order contact us by sending ane-mail to:email@example.com if the order has not yet exited the store, we will do everything possible to make the change.
How do I know the status of my order?
Once you place your order, we'll keep you informed in the following way:
* As soon as you finish the purchase process, you will receive an e-mail telling you that your order has been received and the number that we have assigned to it.
* When we receive notification of payment, either by credit card, Paypal or bank transfer, you will receive a statement of "payment confirmation" and then we will proceed to prepare the goods.
* Once we have prepared the goods in our warehouse and contacted the carrier, we will send you a communication with the order data, the tracking number and the estimated time of delivery. You can enter the page of the transportation agency and with the tracking number you will get to know the status of your shipment at all times.
How is the delivery of my order made?
The transportation agency will deliver your order to the shipping address that you have indicated in the purchase process. Once the order has left our facilities, this address cannot be changed.
The carrier shall have the order delivered onbusiness hours. In case they do not find your address or have any type of problem, they will contact you by calling the telephone number that you registered when completing the order.
In the event that another person pick up the order on your behalf, they must sign the delivery receipt indicating their personal data such as ID, name and surname.
If there is nobody in your home at the time of delivery, the carrier will leave a notice with a contact telephone number where you can call to arrange a new delivery in the day and time that you will remember. If the second delivery the carrier cannot locate anyone in your home, you'll have to personally go to the office of the transportation agency closest to your home to pick up your order.
I have not received my order properly... What do I do?
If you receive your order and you observe that the packaging is damaged, let the carrier agency know it and do not accept the shipment. Then contact us and we will look for a solution quickly.
If,when you open the package, you observe that the products that we have sent you are not the ones you've ordered or your products are missing, please contact us within a maximum period of 7 calendar days by writing ane-mail to:firstname.lastname@example.org we will find you a prompt solution.
If, when you open the package, you observe that the products are not in good condition, you have a maximum of 7 calendar days from the receipt of the orderto notify us and you must tell us the following:
- Your order number
- Relationship of damaged products and a brief explanation
- Photographs of the damaged products
Remember that we will not accept incidents that do not comply with the above requirements. As soon as we accept your incidence we will give you instructions of the steps to follow to perform the return.
What if I am looking for a product that I do not see on the page?
If you are looking for a product that is not in our page don't hesitate to contact us at:email@example.com we will do everything possible to locate it and make things happen.
I have not yet found the answer to my question
Please contact us at:firstname.lastname@example.org, we will be delighted to help you